Privacy Policy

I. Data Controller

SEVEN CROWN HOTELS, with address in La Paz, Baja California Sur, Mexico, is responsible for processing the personal data collected through the website.

Any questions regarding the processing of your personal data may be directed to the contact channels indicated at the end of this policy.

II. Personal Data We Collect

We may collect the personal data that the user provides directly when using the website, as well as data generated automatically during browsing. In particular, we may collect:

• Identification and contact data, such as name, surname, email address, and phone number.
• Reservation data, such as stay dates, room type, and guest preferences.
• Billing and payment data required to process reservations.
• Browsing data, such as IP address, device type, browser, and pages visited.

III. Purpose of Processing

The personal data collected is used for the following purposes:

• Manage and confirm reservations made through the website.
• Provide customer service and respond to requests or inquiries.
• Improve the browsing experience and the services offered.
• Send commercial or promotional communications, when the user has given their consent.
• Comply with applicable legal and tax obligations.

IV. Cookies and Similar Technologies

The website uses cookies and similar technologies to ensure its proper functioning, analyze the use of the site, and personalize the user experience.

The user may configure their browser to accept, reject, or delete cookies. Disabling certain cookies could affect the functioning of some sections of the website.

V. Sharing Data with Third Parties

SEVEN CROWN HOTELS does not sell or trade the personal data of its users. Data may only be shared with third parties when necessary for the provision of the service, such as payment processing providers, reservation platforms, and technology service providers.

These third parties are required to process personal data in accordance with applicable regulations and only for the purposes for which they were engaged.

Likewise, data may be disclosed when there is a request from a competent authority in accordance with current legislation.

VI. Data Subject Rights

The user has the right to access, rectify, cancel, or object to the processing of their personal data, as well as to limit its use or disclosure. In particular, they may exercise the following rights:

• Access: know what personal data we hold and how we process it.
• Rectification: request the correction of inaccurate or incomplete data.
• Cancellation: request the deletion of their data when they consider it is not required for the stated purposes.
• Objection: object to the processing of their data for specific purposes.

VII. Information Security

SEVEN CROWN HOTELS implements reasonable administrative, technical, and physical security measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

However, no data transmission over the Internet can be guaranteed to be completely secure, so the user acknowledges and accepts that they provide their information at their own risk.

VIII. Changes to This Policy and Contact

SEVEN CROWN HOTELS reserves the right to modify this Privacy Policy at any time to reflect legal, technical, or operational changes. Modifications will be published on this same page, indicating their update date.

For any questions regarding this policy or to exercise your rights, you can contact us through the contact channels available on the website www.hotelsevencrown.com